Returns & Exchanges
Volcom offers a flexible return policy allowing you to return unworn and unwashed items with original tags within 30 days of purchase for a full refund. We strive to ensure you are completely satisfied with your True To This experience.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.
Print Your Label
Once your request is authorized, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.
Pack Your Gear
Place the items in their original packaging if possible, attach the return shipping label to the outside of the box, and ensure all old labels are removed.
Drop Off and Refund
Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing